TireHub Hubber Spotlight: Finding opportunities for my team to thrive and take TireHub forward…is what I consider my greatest success.

Interview with Paul Mulvey – Head of Product Management

Paul is an adventurous person who has been with TireHub since 2018. He believes that culture, collaboration and the freedom to contribute to solutions describe life at TireHub. Read more about Paul and his interactions with fellow employees (Hubbers) and customers.

Please share a little info about yourself.

My name is Paul Mulvey, and I am the Head of Product Management in our IT team. I work in our headquarters (the Hub) in Atlanta, GA. I’m from Pennsylvania originally but relocated to the Atlanta area 11 years ago and haven’t had to shovel my driveway since. I consider myself to be an adventure-centric individual. Bike touring, hiking, sailing to new places – if there’s adventure involved, I’m in!

How long have you been a Hubber?

I’ve been a Hubber for 4 years – I started just after TireHub opened in 2018.

How long have you been in the tire industry?

I’ve been in the tire industry for four years. I can confidently say I know what a sipe is now. I’ve been in the software industry for 29 years.

What’s something you wish people knew about tires/the industry/etc.?

I always share two facts: (1) Get your tires rotated according to schedule – it really helps extend the life of the tire. (2) The tire is your car’s connection to the road, so as good as the car is, the tire is most important.

Do you have a favorite customer interaction?

I remember going to a customer in Alabama to talk about features they could use to help with our website. Instead, they wanted to talk about back-end reconciliation of invoices. Listening to their concerns about what was important and what we needed to focus on showed that we are interested in their overall business, not just the website.

Describe your approach to providing exceptional customer service.

If your concern gets to me, I will own it until I can get the right person to assist with the solution. I received a text message from a customer asking for something not in my wheelhouse. Rather than ignoring or responding, “not my job,” I messaged with them to understand what they were looking to accomplish, then sought out the right person to assist with the request.

How is TireHub different?

This company is truly driven by culture. One example I share with interview candidates is they may have heard the term “fail fast, fail forward” in other companies, but it’s likely lip service. However, if it happens at TireHub, two things are immediately clear: (1) there’s no search to find fault, and (2) people collaborate immediately fix the problem, learn from it, and promote success. It allows Hubbers to try different solutions with no fear.

How would you describe life as a Hubber?

We make things happen. Really. Everyone at the table can contribute to a solution. And that’s the best part – everyone’s voice is heard. It leads to sometimes thinking about things differently.

What would you deem your greatest success since starting with TireHub?

Succession planning. While there are many things I’ve done to help with TireHub’s IT planning and analysis, coaching is the most gratifying. Finding opportunities for my team to thrive and take TireHub forward, and seeing them advance and succeed, is what I consider my greatest success.