TireHub Hubber Spotlight: Happy Hubbers (TireHub employees) make happy customers!

Interview with Kim Buswell – Customer Service Leader, National Strategic Accounts

Kim is the Customer Service Leader, National Strategic Accounts and has been with TireHub for 4 years. She loves spending time with her family and pets and is a fan of NASCAR and Tennessee football.

Tell us about yourself.

I am from West Tennessee and now reside in Nashville. I am a huge fan of NASCAR (specifically Dale Earnhardt Sr. and Jr.) and Tennessee football (Titans and Volunteers). I love all animals, but my Aussie Doodle, Jinx has my whole heart! I also love spending time with my two daughters, Lindsey and Lauren, son-in-law, Josh, and grand dogs, Elvira, Bentley, and Benelli.

How long have you been a Hubber (TireHub employee)?

I have been with TireHub for 4 years.

How did you get into the tire industry?

Prior to TireHub, I worked in the pharmaceutical industry, supply chain, and fulfillment. I was impacted by a prior company downsizing and found myself in the job market. With no prior knowledge of the tire or automotive industry, I applied for an inside sales position at the Nashville TireHub Logistics Center (TLC). That was the best career move I have ever made!

How is TireHub different?

TireHub is different not just because of the people, but because we have the right people. There are many different tire wholesale companies, but Hubbers are what makes TireHub successful. When we see something that needs improved, the right people put their heads together and make it happen.

How would you describe life as a Hubber?

I feel like every Hubber has a voice and their voice is heard and appreciated. Hubbers show that we care about each other and about supporting our communities by supporting the Peter and Katy Fund. The Peter and Katy Fund is a fund that assists Hubbers in need of immediate financial assistance due to unforeseen disasters or personal hardship.

What does Elevating Customer Experience mean to you?

Elevating Customer Experience means focusing on how every interaction can improve the customer experience, not just TireHub. It means understanding what works well and making improvements in the areas that need help, valuing our customers’ time and appreciating their business, and exceeding rather than just meeting their expectations.

What does Elevating Hubber Experience mean to you?

Elevating Hubber Experience means working on my leadership and building relationship skills. People would rather follow a leader with a heart than a leader with a title. Happy Hubbers make happy customers!

What would you deem your greatest success since starting with TireHub?

My greatest success is being a part of creating the Customer Service Leader team. We are more than just colleagues; we are family, and our motto is “Get Stuff Done”!

What did it mean to you to win a Hubber of the Year Award for 2022? (Hubber of the Year Awards are TireHub’s peer recognition award program.)

It was such an honor to be awarded by my teammates and mentors. TireHub took a chance on someone with no tire experience, and I am beyond grateful that I can prove my worth to the company every day. It has also pushed me to work harder to improve my impact on TireHub and to lead others with the same ambitions. I cannot forget to thank everyone for their support and helping me along the way. I truly love being a Hubber.